Shipping policy
Processing Time All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and order weight.
- New Zealand: 3–7 business days
- Australia & Pacific: 7–14 business days
- USA, UK & Europe: 8–12 business days
- Rest of World: 14–30 business days
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number where available.
Customs & Duties For international orders, customs fees and import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate with the carrier.